Terms of Service

Last Updated: [December 19, 2025]

Carrier Partner, an Ohio-based consulting firm, specializes in helping U.S. trucking companies achieve FMCSA compliance through tools like DQ file management, drug/alcohol programs, and regulatory guidance. By using carrierpartner.com or our admin portal, you agree to these Terms of Service (“Terms”), our Privacy Policy, and applicable Ohio and federal laws (including FMCSRs in 49 CFR Parts 380-397). If you disagree, do not use our services.

1. Acceptance of Terms

Accessing our site or services binds you to these Terms. You represent you, and are authorized to agree on behalf of your company.

2. Description of Service

We provide compliance consulting, including:

• DQ file storage and management (per 49 CFR 391).
• Drug/alcohol testing notification and lite management (per 49 CFR 382).
• Micro-services (e.g., audit prep, biennial updates under 49 CFR 390.19T).
• Subscription-based access to our admin portal for fleet monitoring.

Services are for U.S. trucking businesses only.

3. User Accounts & Security

• Create an account with accurate info; you’re responsible for credential confidentiality.
• Notify us immediately of breaches at [Insert Email].
• We use multi-factor authentication; you’re liable for unauthorized access due to your negligence.
• Accounts may be suspended for violations (e.g., uploading false compliance docs).

4. Payments and Subscriptions

• Micro-Services: One-time fees due at purchase.
• Subscriptions: Monthly/annual plans auto-renew; billed via your payment method.
• Pricing: Subject to change with 30 days’ notice.
• Taxes: You pay applicable Ohio sales tax.
• Delinquency: Late payments incur 1.5% monthly interest; services may be suspended.
• See our separate Refund & Cancellation Policy for details.

5. Compliance Disclaimer

We assist with FMCSA compliance (e.g., New Entrant Program under 49 CFR 385) but do not guarantee outcomes. Ultimate responsibility lies with you (per FMCSA guidelines). Our advice is not legal counsel; consult attorneys for specific issues. We are not liable for FMCSA penalties arising from your operations.

6. Prohibited Conduct

You may not:

• Use services for illegal activities (e.g., falsifying DQ files).
• Reverse-engineer our portal or upload malware.
• Share sensitive data without authorization.
• Violate FMCSA regs while using our tools.

Violations may lead to termination and reporting to FMCSA.

7. Intellectual Property

We own all content, tools, and portal features. You grant us a license to use uploaded data for service delivery. Do not infringe copyrights.

8. Termination

We may terminate your account for any breaches or reason with minimal notice where possible. Upon termination, access ends; data is retained per our Privacy Policy.

9. Limitation of Liability

To the fullest extent under Ohio law, we are not liable for indirect, consequential, or punitive damages (e.g., lost profits from compliance issues). Liability is capped at fees paid in the prior 12 months.

10. Indemnification

You indemnify us against claims from your misuse, including FMCSA violations or data breaches caused by you.

11. Dispute Resolution

Governed by Ohio law. Disputes resolved via binding arbitration in the state of  Ohio, per AAA rules. No class actions. You are set to participate in the legal junction of Ohio only when using this website. 

12. Force Majeure

We are not liable for delays due to events beyond control (e.g., FMCSA system outages).

Changes to Terms

Updates posted with notice; continued use accepts changes.

For questions, contact team@carrierpartner.com. This is a template—review with legal counsel.